Where we ship
We deliver to UK mainland addresses. The Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Isle of Wight and the Channel Islands are possible for most items but can take longer. Contact us before ordering and we will confirm.
Delivery is free
There is no minimum spend and no delivery charge for UK mainland addresses. Prices include VAT where applicable.
Order processing and lead times
- Small and medium items (power stations, coffee machines, tools, pool cleaners): dispatched within 1 to 2 working days and delivered by tracked courier, normally within 2 to 4 working days.
- Large items (barbecues, saunas, water heaters, large TVs): delivered by pallet or two-person service within 5 to 7 working days. The courier contacts you to agree a delivery day.
- Garden buildings (summerhouses, log cabins, sheds): made to order and delivered within 10 to 20 working days depending on the manufacturer. We confirm the lead time by email.
Delivery day
Pallet and two-person deliveries are kerbside: the driver brings the goods as close to your property as is safe. Please make sure there is access for a large vehicle and that someone over 18 is available to sign.
Tracking
You receive a dispatch email with tracking details as soon as your order leaves the warehouse. You can also check the status at any time under My account.
Delays and missing parcels
If your order has not arrived within the lead time we gave you, contact us with your order number and we will chase the carrier and keep you updated.
Damaged or incorrect deliveries
Note any damage with the driver, then email us photos within 48 hours. We will arrange a replacement or refund at no cost to you.
Incorrect addresses
Please check your delivery address at checkout. If an order is returned because of an incorrect address, we will contact you to arrange redelivery; re-delivery charges may apply.
Contact
Questions about delivery? Use the contact page and we will reply within one working day.